Blog Post Week 3 Part 1(Glenn Mosely)

1.  Have you ever experienced difficulty communicating with a business?

Most definitely.  I am surprised by the manner in which some businesses will actually make it difficult for you to contact them in their endeavor to push customers and clients towards websites to obtain the information they seek.  These businesses assert that customers and clients will be able to navigate their websites with remarkable simplicity and be amazed by the ease.  I assume that they believe the cost savings gained by reducing the customer service footprint results in both higher profit margins and satisfied customers. SMH.

2.  Does social media make it easier to get noticed or get your problem solved?

Social media can be a very effective advertising platform for the savvy entrepreneur and help them get attention from potential customers.

3.  Have you ever had a positive experience communicating with a business through social media?

If it was your own business on social media, how would you respond to positive or negative comments?

Describe what made your experience negative or positive.  Break content into paragraphs.

I can only recall the use of YELP as a means to communicates with businesses via social media.  I have used YELP to provide feedback to businesses whose services or products I have used.  My responses reflected both positive and negative experiences.

As a prospective entrepreneur, I would give serious consideration to all feedback that I receive on social media.  I would be deliberate in ensuring that I show appreciation for positive feedback and explore opportunities to gain repeat business and new clients.  If I received negative remarks, I would be careful to not take the remarks personally.  I believe negative feedback provides the small business owner an opportunity to strengthen weaknesses in his venture.  Where drawbacks exist beyond the scope of my business I would seek to focus the customer on those benefits my business offers and do that which is reasonable to satisfy the needs of the customer.

I specifically recall that my most favorable impression of a business was with a local dentist named Charles White.  He is an exceptionally skilled craftsman with over 40 years of experience.  He has a well-trained a highly professional staff that work from a clean and well-organized office that is not a mill trying to push through as many people through as quickly as possible.  Dr. White has a wonderful since of humor; his wild stories are enough to make me look forward to going to the dentist.  I gave him 5 stars on YELP.

On the negative side, I recall the unfortunate experience of being sent by a prospective employer to United Healthworks for a physical exam.  The staff was very indifferent and the wait time was extremely long.  I was holding my bladder for an extended period to provide a required urine sample.  After approximately 90 minutes of waiting time, this situation was descending towards an emergency.  I asked the UH staff if I could be allowed to give my urine sample and then continue to wait to be seen by the licensed medical practitioner. They would not allow it!  After about another 30 passed I made an emergency trip to the toilet which did not go very well.  I had no choice but to leave after that little incident.  Since I did not provide the required urine sample while I was there, my application for employment was disqualified.  I gave UH the most scathing review on YELP that I could muster.